Shipping

Please be aware we currently ship to Australian addresses only. If you are from overseas and are looking to buy bamboo socks, can we suggest you search for a stockist in your particular country.

Shipping Costs

We have tried to make shipping costs as transparent and fair as possible.

The standard cost to ship to any address within Australia is $13.95.

If your total order is $120 or over, shipping is FREE!

How long will it take to receive my order?

We always try to keep a large variety of bamboo stock on hand so we can usually ship your bamboo socks on the same day you place your order (if it is before about 1pm WST). If you place your order after 1pm we may need to hold off shipping until the next business day.

Occasionally we may not have all items you order in stock, in which case we will let you know how long until they are back in stock and a revised delivery date.

Who will deliver my order?

At this stage we use Australia Post or TOLL to ship all orders.

What if I’m not home at the time of delivery?

The standard Australia Post procedures apply, usually a card will be left indicating where you can collect your item from.

I haven’t received my order – now what?

On the rare occasion that delivery has taken longer than anticipated please email [email protected] Our friendly sales team will take a look at your order details and try to locate your order.

We believe 100% in our bamboo socks

A large amount of time and effort has been taken to test and evaluate our bamboo socks and other bamboo products. Although we don’t manufacture these bamboo products ourselves, we do test them regularly to make sure they are suitable for purpose and have the quality we expect.

If you receive a faulty product, or the product does not meet your reasonable expectation of quality, please email [email protected] with your concerns. We’ll do our best to make sure your product is replaced or you are refunded the original purchase price.

We’d hate to think you were not happy with our bamboo products or our service.